Due to continuous losses, we have decided to clear out all our wall lamp inventory at a loss. Below are some frequently asked questions and answers.
I. About Orders and Shipping
Q: How long does it take to ship after I place an order?
A: Order processing time is on the same day (working day). Orders will be processed and shipped on the same day.
Q: Where is the shipping location? How long does shipping take?
A: The shipping location is the United States. Delivery is expected within 2 days after shipment (within the United States; actual delivery may vary slightly due to logistics or weather).
Q: Can I expedite the process or specify a courier company?
A: During the clearance sale, we do not accept expedited processing or requests to specify a logistics carrier. All shipments will be arranged by us.
II. About Returns and Refunds
Q: Can I return items? What is the return period?
A: Returns can be requested within 30 days of receipt. Please note that clearance items do not support returns without a reason; returns are only accepted for quality issues or incorrect shipments.
Q: What are the conditions for a return? A: Goods must be uninstalled, unused, in their original packaging, and not affect resale.
Q: Who bears the return shipping cost?
A: We bear the return shipping cost for quality issues or incorrect shipments. Returns for other reasons are not accepted.
Q: How long does it take for the refund to arrive?
A: After we receive the returned goods and confirm they meet the return conditions, the refund will be returned to your original payment account within 3 days. The refund amount will be the actual payment amount (excluding the original order’s shipping cost, unless the return is our fault).
III. Regarding Clearance Sales
Q: Why are the prices so low?
A: Due to continuous losses, we have decided to clear out all inventory at a loss. All wall lamps are being sold below cost.
Q: Will we continue selling after the clearance sale ends?
A: No. This is a one-time clearance sale. This sales channel will be closed after the clearance sale ends, and we will not restock or continue operating.
Q: Is there a warranty or exchange service?
A: There is no additional warranty or exchange service. After-sales service only applies to the above 30-day return and refund terms. IV. Other Questions
Q: Can I change the address or cancel my order after placing it?
A: Please contact customer service as soon as possible. If the order has not yet been processed and shipped, you can try to modify or cancel it; once processed and shipped on the same day, it cannot be changed.
Q: What should I do if there is a problem with the received goods?
A: Please take photos to keep evidence and contact customer service within 30 days to apply for a return and refund. We will process it according to the above refund terms.
Q: Will there be any subsequent discounts or membership points?
A: No. This is a one-time clearance sale; there are no membership points, subsequent discounts, or eligibility for repeat purchases.